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Our Newsletter

Shipping, Returns & Discounts

 The use of this site and making a purchase indicates your acceptance of the terms and conditions stated below. Please read them carefully. 

Beadsite respects the privacy of individuals and therefore your details will not be sold, hired or given out to any other third party. Your details will only be used to contact you regarding any queries or information about purchases. There will be no sales calls. 

My prices are calculated in British Pound Sterling and are inclusive with the exception of postage and packaging. I am not registered for VAT.

Wholesale discounts

If you check other retail websites, I hope you will agree that my prices are already competitive, however, if you find these beads being retailed more cheaply elsewhere, please let me know and I will be happy to try and beat the price of the other site.

With the most popular beads you can choose to buy them in larger packs which will work out cheaper. If you have registered for an account with me, and regularly place orders, I will be happy to consider further regular discounts depending on the average size of your orders. Please email me.

Shipping and Insurance

Shipping costs are calculated on the weight of your order. All UK packages will be sent second class, unless otherwise requested.

For overseas orders, air mail postage and packaging is by Royal mail air mail service and is directly calculated from your order's weight. If you require another type of delivery, such as Fedex or DHL, please email me. Postage for parcels over £40 in value will include insurance.

Purchases outside of the United Kingdom could be subject to import duty for your Country. These fees remain the responsibility of the customer. We advise you to seek guidance from your respective Customs authorities prior to purchase. 
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Unfulfilled Orders 
If I cannot fulfill your order exactly, a refund will be issued using the method by which you paid. 

Beadsite has a policy of delivering the ordered product within 3 - 7 days of purchase in the UK unless I am on holiday, in which case this will be stated on the front page. Should there be any other reason that your product will not reach you within 7 days of purchase, Beadsite will e-mail you with a revised delivery date or the option to cancel your order. 

All orders will only be shipped once payment has been received. Beadsite accepts credit/debit card payments, Paypal or cheques. Please note that delivery may be delayed with cheques due to the time delay in postage and clearing of these payments. Please do not send any cash in the mail. When going through the checkout system there is also the option to pay by direct bank transfer (BACS).

Beadsite is dedicated to providing you with high quality beads and personal customer service. Therefore should you be dissatisfied with your purchase for any reason, you can return it within the following guidelines: 

Items are refundable within 7 days of the date they were received, excluding postage costs. Return postage costs will be paid by me for faulty beads.

The customer should return all goods:

  • within the original or similar packaging
  • with their address and contact details enclosed

Please note: Unless the beads are faulty, whole packs must be returned. Half used packs of unused beads of good quality cannot be returned for a refund simply because you haven't used them!

All returns are sent back at the client's risk. I would suggest that for goods valued at £36 and under, you request at least a "proof of postage" at a Post Office before returning the items. This will allow you to make a claim from the Post office if the package goes missing in transit. For items valued at over £36 any post office will advise you about the insurance included with Special Delivery. 

Once your returned item is received, your Paypal account or credit card will be credited within 48 hours or a cheque will be sent off to you within 48 hours depending on your wishes. None of the above will affect your statutory rights as a customer.

IMPORTANT - Customers returning goods from outside the European Union

Ideally, before you send the package, please let me know by email that you wish to return the goods, and why. Goods being returned from countries that are not European Union MUST state very clearly "EU product being returned to EU" or I will be charged VAT, customs duty and a handling charge for getting the beads back, as they incorrectly think I am importing something from your country. Once I have paid these charges - which I must do in order to receive the beads back - it is a lengthy, troublesome procedure to get my money refunded from the Government Department. If you label your return parcel correctly, it avoids all this trouble!

Failure to do this may result in the costs being deducted from your refund.

Note to self - to reclaim Import duty when wrongly charged - fill in form BOR286 from hmrc.gov.uk and attach invoice, proof of refund, Customs slip from non EU country and Excise slip showing charges, receipt of payment to GPO.

Faulty materials
Goods will be replaced if proven faulty in manufacture, but no liability will be accepted for consequential loss or damage of any description in respect of goods sold.  I do not guarantee the suitability of any product for any specific purpose.

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Cancellation of Orders 
Once an order has been placed, it may be cancelled at any time by simply filling in the online contact form, quoting the order name and requesting cancellation. Should the item have been despatched before cancellation was received, the refund policy will apply. This does not affect your statutory rights as a customer. 

Contacting Us 
Beadsite is best contacted by using the online form. However, I can also be contacted by phone regarding purchases by calling 01224 729423 between 9am and 5pm Monday to Saturday. I may not be immediately available to answer the phone, however, if you clearly leave your name, telephone number, order description and a short message, I will contact you as soon as possible. 

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Should there be any errors regarding pricing or the description of items listed on the web site, Beadsite reserves the right to supply goods at the corrected price. You will be notified by e-mail should such a discrepancy occur which will allow you to reconsider your order if necessary. Beadsite reserves the right to decline any order. Beadsite reserves the right to change any of the product prices at any time.

Copyright issues

All photographs used on this site are the property of Hilary Milne and under copyright laws they cannot be used elsewhere without her explicit permission. I have spent many hours of work taking photos of the beads on this site and at the very least, it is bad manners to use my hard work without asking. Any site being found to be using my photos without permission will be asked to remove them immediately or to pay me for their use.